Dear Valued Customer,
We hope this message finds you well and enjoying your recent purchase from Unlimited. To provide you with the best possible shopping experience, we have recently updated our refund and return policy. Please take a moment to review the changes outlined below:
Revised Refund and Return Policy:
Effective immediately, customers have the option to request a refund within 24 hours of receiving their shipment. Refund requests will be considered only in cases where the product is found to be defective or damaged.
How to Request a Refund:
If you encounter any issues with your order, please email us at theunlimitedbr4nd@gmail.com (or sales@theunlimitedbrand.com) within 24 hours of receiving your items. In your email, kindly include your order number and a detailed description of the problem with the product.
Refund Eligibility:
Returns and refunds are only allowed if the product is deemed defective or damaged. Please note that pre-ordered items are not eligible for return.
Important Considerations:
- Refund requests must be initiated within 24 hours of receiving your order.
- Pre-ordered items are excluded from our return policy.
- All other aspects of our refund and return policy remain unchanged.
Contact Us:
If you have any questions or concerns regarding our updated policy, please do not hesitate to reach out to our Customer Service team at theunlimitedbr4nd@gmail.com or (336)899-8088.
Thank you for your understanding and continued support of our dream. We appreciate your trust and look forward to serving you with the highest quality products.
Best regards,
ULTD LLC